Ian Jindal is a consultant, researcher and advisor in eCommerce and multichannel retail performance. He founded InternetRetailing.net and RetailX.net to serve Europe’s multichannel retailers with research, insight and analysis, including the Top500 performance rankings. Ian’s retail clients include Fiorucci, Selfridges, House of Fraser, Marks & Spencer, John Lewis, Waitrose, De Bijenkorf, Kering and Walgreens Boots Alliance. Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing.